The Allergy Control Products 60-Day Return Policy
Allergy Control Products wants you to be completely satisfied with your order. If you are not satisfied, you may return items within 60 days. Our Customer Service staff will work with you to process your refund and, if needed, place a replacement order. Some exclusions apply, see complete details below.
Return Policy Details
1. When you receive your order check it over.
As soon as your order arrives, check your items. Please compare your invoice to the items received. If you notice anything missing or inaccurate our Customer Service department is happy to provide help right away. Just call them toll-free at 1.800.ALLERGY (1.800.255.3749).
2. Have a question or concern about your order?
If your order is damaged in transit, if anything is missing or inaccurate or if you have a product issue, just call us. We want to make sure your order arrives without issue, but if there is a problem we are ready to help you at 1.800.255.3749.
3. Is your package damaged?
If your order is damaged in transit, please keep your box and all the original packing materials. Then call us at 1.800.ALLERGY (1.800.255.3749) so we can help you with a new order and the return if needed.
4. Do you want to return an item?
We take pride in our products and know that you will find them helpful for allergy relief. If you need to return an item, please call our Customer Service staff at 1.800.ALLERGY and we will help walk you through the return process and, if needed, process a replacement order.
Return Exclusions
Some exclusions apply to our 60-Day return policy. These exceptions include the following:
- All return items must be in new condition and in their original packaging.
- All component pieces for each product must be included.
- Custom orders are not eligible for return.
- Non-Refundable Details on Shipping Fees
- Allergy Control Products has a 30-day return policy only on products from Aquasana, Austin Air, Blueair, IQAir, SmartSilk and Verilux.
If you choose to return an item, we will issue a refund to your original credit card used for the purchase. Your order's shipping fees are not refundable and return shipping fees are at your expense. If your item is defective or shipped incorrectly, Allergy Control Products will pay for the shipping when you contact our Customer Service department for a return authorization number (RMA#).
Refused Orders
If your order is refused upon delivery, you will be responsible for shipping charges to your destination as well as for the return to Allergy Control Products.
Again, Allergy Control Products stands behind our products and wants you to be completely satisfied. If you would like to return your order follow the simple steps above or call our friendly Customer Service staff at 1.800.ALLERGY (1.800.255.3749) and they will be happy to assist you.
Promotional Exclusions
Promotional discounts can be applied to eligible items. Some items are not eligible due to exclusions put in place by the product manufacturer. These items are often listed already at their lowest available price.
Promotional offers exclude air cleaners and their filter replacements, dehumidifiers, books, Comphy, Cottonique, HAAN, Miele, SinuPulse, SmartSilk, Verilux, specially-priced, sale and Clearance items.
For promotional shipping discounts and exceptions, please see our Shipping Information page.
Thank you for your business!
22 Shelter Rock Lane, Danbury, CT 06810
www.AllergyControl.com
info@allergycontrol.com
1.800.ALLERGY