Return Policy

Allergy Control Products wants you to be completely satisfied with your order. If you are not completely satisfied, you may return your items within 60 days. Our Customer Service staff will be happy to work with you to process your refund and, if needed, make a replacement order. Some exclusions apply, see complete details below.

Click Here for our Return Policy for Commercial/Wholesale Orders.

Return Policy Details

1. When you receive your order check it over.

As soon as your order arrives, check your items. Please compare your invoice to the items received. If you notice anything missing or inaccurate, please call our Customer Service department, who will provide you with help right away. Just call us toll-free at 1.800.ALLERGY (1.800.255.3749).

2. Have a question or concern about your order?

If your order is damaged in transit, if anything is missing or inaccurate or if you have a product issue, just call us. We want to ensure your order arrives without issue, but if there is any problem we are ready to help you at 1.800.255.3749.

3. Is your package damaged?

If your order is damaged in transit, please keep your box and all the original packing materials. Then call us at 1.800.ALLERGY (1.800.255.3749) so that we may help you with a new order and the return, if needed.

4. Do you want to return an item?

We take pride in our products and know that you will find them helpful for allergy relief. But if you want to return an item, please call our Customer Service staff at 1.800.ALLERGY and we will help walk you through the return process and, if needed, process a replacement order.

Return Exclusions

There are some exceptions to this 60 day policy such as custom sized encasings (bedding protectors),and Royal-Pedic products. Be sure to check the specific information tabs of each product to be sure of any other exceptions or call us at 1.800.ALLERGY (1.800.255.3749) for further details.

  • All return items must be in new condition and in their original packaging
  • All component pieces for each product must be included with a return
  • Custom made items like furnace filters or encasings are not eligible for return
  • Clearance items are not eligible for return
  • Excludes Royal-Pedic & Miele products
  • Non-Refundable Details on Shipping Fees are described below
  • Allergy Control Products has a 30-day return policy only on Foam Mattress Toppers and products from Aquasana, Austin Air, Blueair, IQAir, SmartSilk and Verilux.

If you choose to return an item, we will issue a refund to your original credit card used for the purchase. Your order's shipping fees are not refundable and return shipping fees are at your expense. If your item is defective or shipped incorrectly, Allergy Control Products will pay for the shipping when you contact our Customer Service department for a return authorization number (RMA#).

Refused Orders

If your order is refused upon delivery, you will be responsible for shipping charges to your destination, as well as for the return to Allergy Control Products.

Allergy Control Products stands behind our products and wants you to be completely satisfied. If you would like to return your order follow the simple steps above or call our friendly Customer Service staff at 1.800.ALLERGY (1.800.255.3749), M-F, 9:00am to 5:30pm Eastern Time, and they will be happy to assist you.

BedCare™ Limited Lifetime Warranty:

Allergy Control Product's limited lifetime warranty on its BedCare allergy bedding products covers defects in materials and workmanship under normal use and with proper care for the original purchaser. The warranty covers issues like the zipper breaking or the seams tearing or coming unraveled. The warranty does not cover normal wear and tear that naturally occurs from usage. Warranty claims submitted after our 60-day return policy ends are subject to shipping and handling fees for any replacement allergy bedding.

To avail yourself of this warranty, mail or ship your allergy bedding encasing and a copy of your original invoice or other proof of purchase along with a Return Authorization number (RA#), prepaid to the address below. To obtain an RA#, please email [email protected] with your request or call Customer Service at 1.800.ALLERGY (1.800.255.3749), Monday-Friday, 9:00 AM - 5:30 PM, Eastern Time.

Promotional Exclusions

Promotional discounts can only be applied to eligible items. Some items are not eligible for discount due to pricing restrictions known as Minimum Advertised Pricing (or MAP) put in place by certain product manufacturers. These items are often listed already at their lowest available price. If you would like to know more about MAP, please click here.

Promotional offers or discounts exclude air cleaners and their filter replacements, dehumidifiers, Miele, SinuPulse, SmartSilk, and any specially priced, sale or Clearance item.

For promotional shipping discounts and exceptions, please see our Shipping Information page.

Thank you for your business!

The Allergy Control Products Family

Email: [email protected]
Phone: 1.800.ALLERGY (1.800.255.3749)
Fax: 1.800.395.9303